Terms of Service

Version 2026-10-14.1. This draft is not in effect and is not legal advice. It will be replaced after counsel reviews it. Questions and support: legal@myprotrack.app.

DRAFT — NOT LEGAL ADVICE. Must be reviewed by a licensed attorney before publication. Version 2026-10-14.1. Effective October 13, 2026.

These Terms are an agreement between LSR Consulting, a [STATE] [ENTITY TYPE] at [ADDRESS] ("ProTrack", "we") and the organization that subscribes ("Customer") and each person who uses a workspace ("User"). By creating an account, accepting an invitation, or using ProTrack at www.myprotrack.app you agree to these Terms and acknowledge the Privacy Policy.

1. The Service

ProTrack is business software for home-improvement sales organizations to manage leads, appointments, projects, contracts, finance applications, commissions and files. ProTrack is a tool; we are not a party to any agreement between Customer and a homeowner, and we do not make lending or credit decisions. The Service is for business use only.

2. Accounts

You must provide accurate information and keep credentials secure. Workspace owners control who is invited and what each member can access. Customer is responsible for its Users' activity. A person who has not accepted these Terms is asked to accept them on first sign-in, or when they accept an invitation.

3. Plans, subscriptions, auto-renewal and trial

3.1 Plans. Basic ($139/month), Gold ($199/month) and Platinum ($299/month), or annual billing at ten times the monthly price. Each plan includes one user (the owner); additional users are $10 per seat per month, with a free allowance of viewers that depends on the plan. Features and storage differ by plan as shown at /settings/billing. Current prices are shown on the billing page and in Stripe Checkout before you pay. These are the catalogue prices shown in the product. 3.2 Automatic renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH MONTHLY OR ANNUAL PERIOD AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PLAN PRICE PLUS SEAT CHARGES UNTIL YOU CANCEL. You will be asked to agree to automatic renewal at checkout, and we keep a record of that agreement. 3.3 Seats. The seat charge follows the number of billable users in your workspace. Adding or removing users changes your recurring charge. Stripe calculates any proration. 3.4 Free trial. New workspaces get a 14-day free trial. No payment card is required to start it. If the trial ends and you have not subscribed, the workspace becomes read-only and you are not charged; nothing is deleted. If you subscribe during the trial, you enter a card at checkout and your first charge happens automatically when the trial ends, unless you cancel before then. We will remind you before that first charge. 3.5 Confirmation. After you subscribe we email a confirmation with these terms, the cancellation policy and how to cancel. 3.6 Price changes. We will give at least 7 days' notice before a price change applies to your next renewal, and you can cancel before it does. For annual plans we email a reminder at least 7 days before the renewal. 3.7 Payment. Payments are processed by Stripe. Prices shown do not include taxes. If a payment fails, the workspace becomes read-only until billing is updated; data is not deleted. 3.8 Plan changes. You can upgrade or downgrade in the billing portal. A downgrade keeps records readable and locks features the new plan does not include. 3.9 Refunds. Except where required by law, fees paid are non-refundable.

4. Cancellation

Workspace owners and full partners can cancel online at any time: Settings → Billing → "Manage or cancel", which opens the Stripe billing portal. Cancellation stops future renewals; access continues until the end of the paid period, after which the workspace becomes read-only. You may also cancel by emailing legal@myprotrack.app. Cancelling does not delete your data (see §9).

5. Customer data

Customer owns the data it enters or uploads ("Customer Data"), including homeowner information. Customer grants ProTrack a limited license to host, process, copy and display Customer Data only to provide, secure and support the Service and as described in the Privacy Policy. We do not sell Customer Data or use it to market to homeowners. Inputs sent to the Anthropic API are not used for model training under its commercial terms, and are retained by the provider for a limited period (up to 30 days) for abuse monitoring, then deleted.

6. Our role as service provider / processor

For Customer Data, Customer is the business/controller and ProTrack is its service provider/processor. ProTrack will: process Customer Data only for the business purposes of providing the Service; not sell or share it, nor retain, use or disclose it outside the direct business relationship; not combine it with other data except as permitted by law; comply with applicable privacy law and notify Customer if it can no longer do so; give Customer the right to take reasonable steps to stop unauthorized use; assist with consumer requests; and engage sub-processors listed at [URL] under written terms at least as protective. The processing terms are these Terms and the Privacy Policy at /privacy.

7. Customer responsibilities

Customer is responsible for: having a lawful basis and giving any required notice to homeowners; complying with laws that apply to its business, including telemarketing and texting laws (TCPA, Do-Not-Call), consumer credit and lending laws (e.g., FCRA, ECOA, GLBA) for credit applications it collects, home-improvement contract laws, and contractor licensing; and only uploading sensitive documents (e.g., credit applications showing SSNs or IDs) when it has the right to.

8. Acceptable use

Do not: break the law; upload malware; access another workspace or attempt to bypass security; scrape or reverse engineer; use the Service to send spam; or upload data you have no right to share.

9. Export and deletion

Workspace owners can export workspace data from the product at any time. To delete an account or workspace, open Profile and submit the account deletion request. ProTrack stores the request. Ninety days later, files uploaded by that account are erased. You can also email legal@myprotrack.app. Deleted records are removed from the live product; restore snapshots and backups of deleted records/organizations are erased after 90 days; uploaded files are erased within 90 days. After termination, we keep Customer Data for 90 days to allow export, then delete it.

10. AI features

Some features (Platinum plan) use the Anthropic API to read uploaded documents. Inputs sent to the Anthropic API are not used for model training under its commercial terms, and are retained by the provider for a limited period (up to 30 days) for abuse monitoring, then deleted. Results are suggestions that a person must review before saving. AI output may be wrong.

11. Third-party services

Optional integrations (e.g., Google Calendar on Platinum, Google Maps on Gold and above) are governed by their providers' terms. When you connect one, you authorize us to send the data needed for it to work.

12. Suspension and termination

We may suspend access for non-payment, security risk, or material breach, with notice where practical. Either party may terminate as described in §4 and §9.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" [ATTORNEY TO DRAFT].

14. Limitation of liability

[ATTORNEY TO DRAFT — cap, exclusions.]

15. Indemnity

[ATTORNEY TO DRAFT — Customer indemnifies for Customer Data and §7 compliance.]

16. Changes

We may update these Terms. Material changes will be notified [30] days in advance and may require renewed acceptance; the version you accepted is recorded with your account.

17. Governing law and disputes

[STATE] law; venue [COUNTY, STATE]. [Arbitration/class waiver — ATTORNEY DECISION.]

18. Contact

LSR Consulting, [ADDRESS], legal@myprotrack.app.